Job Description

Account Management (Scaled Accounts)

Are you passionate about owning client relationships and driving measurable growth? As an Account Executive focused on Account Management, you will serve as the strategic partner for a portfolio of clients—guiding onboarding, optimizing performance, and expanding account value within the fast-moving property and hospitality sector.

This role blends relationship management, performance ownership, and revenue growth, with clear accountability for client outcomes and retention.

Key Responsibilities

Client Ownership & Relationship Management

• Own a portfolio of accounts as the primary point of contact, building strong, trusted relationships with key stakeholders
• Lead end-to-end onboarding, ensuring a seamless transition from sales to active account management
• Act as a strategic advisor to clients, identifying opportunities to improve performance and maximize value
• Drive ongoing engagement through proactive communication, business reviews, and performance check-ins
• Anticipate client needs, troubleshoot issues, and deliver solutions that strengthen long-term partnerships

Account Growth & Performance

• Manage a pipeline of accounts with clear ownership of retention, expansion, and overall account health
• Identify and execute on upsell, cross-sell, and growth opportunities within existing accounts
• Track and optimize account performance using Salesforce and internal tools
• Meet and exceed engagement, retention, and revenue-based KPIs
• Use data and insights to guide client strategy and improve outcomes

Cross-Functional Collaboration

• Partner closely with Sales, Operations, and Client Success teams to ensure alignment and execution
• Advocate for client needs internally while balancing business objectives
• Contribute to best practices, playbooks, and scalable account management processes

Continuous Improvement

• Proactively identify opportunities to improve client experience and internal workflows
• Share insights and feedback to influence product, service delivery, and go-to-market strategies
• Stay current on industry trends to better support client growth and success

Skills & Qualifications

• 2–3+ years of experience in Account Management, Customer Success, or a client-facing role with ownership of accounts
• Experience managing and growing a book of business (retention + expansion)
• Background in hospitality, property management, or similar industries preferred
• Proficiency in Salesforce (SFDC) and account tracking tools
• Strong communication, relationship-building, and problem-solving skills
• Proven ability to manage multiple accounts while driving measurable results
• Highly organized, proactive, and comfortable operating in a fast-paced environment

Core Competencies

• Ownership mindset and accountability for results
• Strong business acumen and growth orientation
• Attention to detail and operational discipline
• Adaptability and resilience
• Customer-first mindset with a focus on long-term value

Why JumpCrew (an iQor Company)?

• Competitive compensation with performance-based incentives tied to account growth
• Clear path for career advancement in Account Management and Revenue roles
• Collaborative, high-growth environment with strong leadership support
• On-site role at iQor HQ in Nashville, TN
• Unlimited PTO, nine company holidays, and full medical, dental, and vision benefits
• 401(k) program to support long-term financial goals

About JumpCrew

JumpCrew, an iQor company, drives revenue growth for businesses through outsourced sales, marketing, and revenue operations solutions. Headquartered in Nashville, TN, we partner with high-growth companies to scale efficiently and effectively.

Equal Opportunity Employer

• We are committed to building a diverse and inclusive workplace. JumpCrew does not discriminate based on race, religion, gender, sexual orientation, age, disability, or veteran status.

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