Job Description

CRMG is looking for a Leasing Agent with amazing attention to detail and exceptional customer service for the 61-unit apartment community.

The Leasing Agent will be responsible for all aspects of apartment leasing including answering the phone, greeting, and assisting residents, touring prospects, maintaining curb appeal, marketing units, and accurately preparing leases and other documents.

Take a look at our core company values and see if this role might be a good fit!

Location: Victorian Inn Apartments 2255 W Burnside Street, Portland, OR 97210

Hourly Rate: $19-$21/hr.

Schedule: PT, Monday-Friday

Weekly Contracted Hours: 20 hours

Additional Compensation: A monthly $25.00 cell phone stipend and mileage reimbursement.

GENERAL POSITION SUMMARY:

Responsible for facilitating the apartment leasing process, conducting property tours, promoting positive resident relations, processing resident applications, and ensuring units are in optimal condition for tours and move-ins. Additionally, they must manage resident income certifications in compliance with the LIHTC program, oversee resident file setup and compliance, and collaborate with Home Forward for timely move-in file processing.

MAJOR RESPONSIBILITIES:

• Greet and meet prospective residents, learn their needs, and take them on tours of the units.
• Know the unique aspects of each floor plan and property amenities; effectively communicate this information to prospective residents.
• Process potential resident applications, screening, and preparing new resident files and move-in packets and renewals.
• Facilitate the move-in and move-out process.
• Perform daily inspection of property
• Fill and maintain guest cards according to established procedure.
• Assist with development and implementation of marketing campaigns and surveys. Review and monitor advertising effectiveness.
• Accurate and timely completion of resident initial income certifications and recertifications in compliance with the LIHTC program. Input information in YARDI system on a timely basis.
• Facilitate in preparing initial resident file set up and monitor regularly for compliance.
• Assist in monitoring and training new leasing agents.
• Update leasing trackers regularly to ensure all information is entered and updated.
• Perform administrative tasks like filing regularly to prevent filing overloads.
• Accurately report and submit all time worked in payroll on a daily basis.
• Complete all assigned trainings by the required deadline and attend monthly safety meetings.
• Assist the on-site team with the overall cleanliness of the property common areas, including picking up trash.

JOB SCOPE:

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are made within general company policy constraints, but occasionally require independent decision making.

SUPERVISORY RESPONSIBILITY:

There are no supervisory responsibilities in this position.

INTERPERSONAL CONTACTS:

This is a customer-facing position, requiring regular and frequent communication with residents, vendors, and corporate office to exchange ideas and gather information. Frequently the worker handles confidential and sensitive information requiring discretion at all times.

SPECIFIC JOB SKILLS:

• Strong marketing skills in order to competitively market the property.
• Outstanding customer service skills utilizing proper telephone etiquette, computer programs and internet.
• Good verbal and written communication skills including demonstrated knowledge of cell phone use including phone calls, email, texting, and photographs.
• Utilize critical thinking skills to multi-task, set priorities, and manage time efficiently.
• Intermediate skill in Microsoft Office 365 programs, operation of printer, scanner and fax machines, file documents on time and accurately.
• Speak, write, read, and comprehend English.
• Work with people of diverse backgrounds.
• Strong listening skills with the ability to understand and meet resident needs.
• Effectively deal with a diverse population in a professional, constructive and productive manner.
• Follow instructions and work individually or as part of a team.
• Identify needs and generate own work.
• Physically and mentally endure periods of high stress while maintaining stability of performance and personality.
Remain focused and engaged for an extended period of time, while performing tasks on a computer.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent preferred.
• Previous property management experience is preferred.
• Previous customer service experience is preferred.
• Basic math skills with the ability to perform bookkeeping tasks involving collecting rent, preparation of reports, and agreements.
• Understand and administer landlord/tenant laws, State and Federal Labor Laws, Fair Housing Laws, and refrain from all illegal discrimination practices.

PM21

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