Call Center Representative Job at BlinkRx, Pittsburgh, PA

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  • BlinkRx
  • Pittsburgh, PA

Job Description

is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets.
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service or inbound call center experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software

Location/Hours

  • Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
  • Availability for Monday-Friday : 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
  • OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
  • Availability for rotating Saturday shifts 9am-5pm
  • Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

  • Medical, dental, and vision insurance plans that fit your needs
  • 401(k) retirement plan
  • Daily meal stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking
  • Free shuttle service

Job Tags

Hourly pay, Full time, Monday to Friday, Rotating shift, Day shift

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