Call Center Representative Job at LHH, Hartford, CT

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  • LHH
  • Hartford, CT

Job Description

We are seeking motivated and customer‑focused Inbound Call Center Representatives to support our client within the financial services/banking industry. This role is responsible for handling inbound and/or outbound customer interactions while delivering high‑quality service in a regulated environment.

Key Responsibilities

  • Handle a high volume of inbound and/or outbound calls in a professional and courteous manner
  • Assist customers with account inquiries, transactions, product information, and issue resolution
  • Accurately document customer interactions and update account information in internal systems
  • Adhere to all banking regulations, compliance standards, and data privacy requirements
  • Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity
  • Escalate complex issues or concerns to supervisors as needed
  • Maintain a strong understanding of products, services, and internal processes
  • Provide an exceptional customer experience while representing the client’s brand

Qualifications

  • 1+ year of experience in a call center, customer service, or financial services environment
  • Strong verbal communication and active listening skills
  • Ability to navigate multiple systems while speaking with customers
  • High attention to detail and accuracy
  • Comfortable working in a fast‑paced, performance‑driven environment
  • Professional, dependable, and customer‑focused

What We Offer

  • Medical, Dental, Vision Insurance
  • 401k Match
  • Competitive compensation and performance incentives
  • Comprehensive benefits package
  • Career growth opportunities within a stable and growing organization
  • Collaborative, customer‑focused culture

Equal Opportunity Employer/Veterans/Disabled

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