Job Description

Customer Service / Order Entry Specialist

Are you a detail‑oriented customer service/order processing professional who thrives in a fast‑paced environment? We're looking for an Customer Service / Order Entry Specialist to take ownership of customer and distributor sales orders from start to finish, ensuring accuracy, efficiency, and provide exceptional customer experience. In this role, you’ll serve as a subject matter expert, support cross‑functional teams, and help strengthen the processes that keep our business moving. We are looking for a local candidate for our corporate headquarters located in Carrollton, TX.

What you’ll do -

• Customer Service
• Serve as a resource and part expert by providing accurate support to customer inquiries.
• Work with Sales, Engineering, and Operations to identify challenges and develop creative solutions.
• Assist with the creation and maintenance of Standard Operating Procedures (SOPs).

• Customer Sales Processing
• Communicate with customers regarding orders for manufactured and aftermarket products.
• Review orders and incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry.
• Enter and process confirmed orders in JD Edwards ERP system and acknowledge back to customer.

• Distributor Sales Processing
• Contact distributor for clarification of missing information. Resolve any problems with the orders to ensure orders are processed correctly.
• Answer distributor’s inquiries regarding pricing, availability, and order status.
• With the Purchasing to provide ship dates for non-stock items. Advise distributors of delays or changes in shipping dates. Expedite, if required, to meet customer expectations.

• Sales Support
• Answer any sales order questions that arise within sales, customer service.
• Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs.
• Assist with continuous improvement projects including lean and kaizen events in order to improve the department.

What we’re looking for:

• Requires a high school diploma. Associate’s degree in business administration is desirable.
• 3-5 years of experience in customer service working with customers, salespeople, or distributors.
• Intermediate skill level with Microsoft Office Suite. Experience with JD Edwards software preferred.

Why Join Us?

• Competitive salary + bonus (our success = your reward).
• A supportive and reliable team.
• Growth opportunities within a company that keeps growing.
• Generous PTO
• 11 paid holidays
• Day‑1 coverage for insurance benefits

Ready to move to the next level?

If you’re excited to grow your career and make an impact, we want to hear from you. Apply today at or contact John Vandenberg at john.vandenberg@4frontes,com or 262-496-5374.

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