Job Description

Title: Collector - Customer Service

Schedule: Hybrid - 2 days remote, 3 days onsite

Location: Hales Corner, WI

Salary: $19 - $20 hourly

Duration: 6 Months with potential extension

Key Responsibilities:

• Conduct daily outbound calls to delinquent loan customers using an auto-dialer or manual dialing to resolve outstanding balances.
• Handle inbound calls by addressing collection-related inquiries or routing customers to appropriate departments as needed.
• Accurately document all customer interactions, account updates, and resolutions in the system to maintain complete records.
• Ensure all collection activities adhere to department policies and regulatory compliance standards.
• Achieve departmental performance goals by maximizing successful customer contact and resolving delinquency issues efficiently to mitigate bank risk.

Basic Requirements:

• High school diploma or equivalent required
• Strong verbal communication and customer service skills
• Ability to handle difficult conversations professionally and empathetically
• Basic computer proficiency and ability to navigate multiple systems
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced, goal-oriented environment
• Reliable attendance and adherence to assigned schedule
• Willingness to complete background check and fingerprinting as part of onboarding

Benefits Disclosure:

• “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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