Certasun is the #1‑rated residential solar company in Illinois, known for our consultative customer experience, local expertise, and high‑quality workmanship. We are seeking a Customer Success Associate to serve as the first point of contact for both prospective solar customers and solar homeowners (whether installed by Certasun or someone else) with service or support needs.
This role blends inbound solar lead qualification with customer support and post-installation service intake. For new solar, storage, EV charger, and other product inquiries, the primary goal is to educate, qualify, and schedule a high volume of high-quality appointments for Certasun Solar Consultants. For existing customers, this role focuses on addressing service needs, answering questions, and coordinating next steps, resolving routine matters directly while partnering with internal teams on more complex situations.
The Customer Success Associate role is a hybrid position, with a requirement of 1–2 days per week in our Buffalo Grove office, and additional in‑office time during training. Team members are welcome to work in the office five days per week if preferred.
Responsibilities
Required Qualifications
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Compensation & Benefits
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