Job Description

The Sales and Customer Service Specialist located in Mayfield serves as a primary point of contact for clients, combining proactive sales expertise with top-tier customer service. This role is responsible for identifying client needs, presenting product or service solutions, and ensuring a seamless client experience from initial inquiry through post-sale support.

Responsibilities:

• Perform sales administration tasks, including maintaining accurate records of customer transactions, preparing reports, and supporting the sales team in day-to-day operations.
• Deliver excellent customer service by responding promptly to client inquiries and providing knowledgeable assistance both before and after sales.
• Prepare and send customer quotes accurately, ensuring all proposals align with company pricing and guidelines.
• Conduct diligent sales follow-up with clients via phone, email, and other channels to nurture relationships and close sales opportunities.
• Travel to trade shows and association meetings as needed to represent the company, build industry connections, and support business development efforts.
• Enter orders into the system with high attention to detail, ensuring accuracy and timely processing for customer satisfaction.

Qualifications:

• Experience in sales, customer service, or a related client-facing role is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Problem-solving mindset and ability to handle challenging situations diplomatically.
• Organizational skills and attention to detail for managing client records and follow-ups.
• Skilled in QuickBooks
• Ability to work independently and as part of a team in a fast-paced environment.

Qualified? Please apply today!

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