Senior Account Manager Job at SEBPO, Marlton, NJ

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  • SEBPO
  • Marlton, NJ

Job Description

SEBPO is seeking a high-performing Senior Account Manager who is already thriving in a client-facing role and ready to own complex, multi-channel enterprise partnerships.

This is a hybrid position based in our Marlton, NJ office (3 days per week onsite).

This role is about more than retention — it’s about strategic growth, expansion, and executive-level impact within a BPO/outsourcing environment.

What You’ll Do

  • Own a portfolio of high-value enterprise accounts
  • Drive client satisfaction, retention, and revenue expansion
  • Identify and close growth opportunities across services
  • Lead Quarterly Business Reviews (QBRs) and Executive Briefings
  • Partner cross-functionally with Delivery, Operations, and Implementation teams
  • Build trusted relationships with senior client stakeholders
  • Maintain accurate pipeline forecasting (Commit / Outlook / Upside) in Salesforce
  • Travel as needed to strengthen partnerships

What You Bring

  • Currently in a client-facing Account Manager role with proven track record of growing BPO or outsourcing client accounts
  • 5+ years in BPO, Managed Services, or outsourcing
  • Executive presence with strong presentation and negotiation skills
  • Comfortable with data storytelling and using KPIs to drive decision-making
  • Experience collaborating with global delivery centers (LATAM, APAC, South Asia)
  • Familiarity with marketing services, digital operations, or offshore staffing
  • Proficiency in Salesforce and Google Workspace

Why Join SEBPO?

You’ll manage strategic enterprise partnerships, influence executive decision-makers, and directly impact revenue growth in a global outsourcing organization built for scale.

If you’re ready to elevate from account management to strategic partnership leadership — we’d love to connect.

Apply today or message us to learn more.

Job Tags

Work at office, 3 days per week

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