Job Description

About Caritas Communities: We believe that every person deserves a safe, dignified place to call home. Since 1985, Caritas Communities has prevented homelessness by providing safe, secure housing for very low-income individuals in Greater Boston as the largest non-profit owner of Single Room Occupancy (SRO) housing in Greater Boston – serving over 1,000 people annually. If you want to make a meaningful difference in the work you do every day, apply today for an opportunity to join the Caritas Team!

Position Summary: The Senior Property Manager (SPM) reports to the Head of Operations. The SPM is the leader of a collaborative portfolio team consisting of property managers, maintenance technicians, resident service coordinators, and site managers. The role is responsible for ensuring that all properties offer a dignified home for residents through excellent maintenance and upkeep of the properties throughout their portfolio, adhering to agency metrics and corresponding benchmarks. The SPM is required to travel to the sites, inspect and provide narratives of issues affecting the properties, and implement action plans to address issues.

Essential Functions

Resident Relations: This position requires compassion for people who have experienced homelessness, poverty, and associated traumas, and must exercise patience and respect in all interactions. The SPM will treat all residents with the highest level of concern and care and will train property employees and vendors to do the same. The SPM will:

• Manage rent collections and late notices. Work with operations and supportive services teams on rental assistance and other eviction prevention methods
• Manage resident engagement and know the residents in your portfolio
• Work with prospective and current residents to resolve concerns and ensure customer satisfaction
• Collaborate with assigned Resident Services Coordinators resolve conflicts and promote the quiet and peaceful enjoyment of the property for residents
• Utilize CRM software to record and memorialize resident interactions
• Manage eviction process

Portfolio Quality Assurance: This position will conduct regular property and unit inspections and record property activity and conditions observed. The SPM will:

• Walk the property regularly and inspects for cleanliness and curb appeal
• Assess safety and security issues at each property, establish, implement, and oversee appropriate protocols and procedures to promote the safety of residents and employees
• Delegate maintenance issues to appropriate personnel for effective resolution
• Coordinate with Volunteer Coordinator to identify opportunities to utilize volunteer support for landscaping, painting and other enhancement projects
• Manage vendors to assure quality in property condition and function
• Utilize Yardi to effectively log and track work orders.
• Utilize Apricot 360 to log and track incident reports.
• Effectively train and manage staff

Financial Objectives: Manage all aspects of the property's operation including revenue, expense management, profit and other financial goals while consistently providing residents, vendors, and employees with the highest quality of service and support.

• Coordinate with Leasing and Compliance Department to support lease up efforts, including prompt notification of move outs and availability for room showings
• Coordinate with Maintenance Department to expedite unit turns
• Exercise prudence in expense management
• Work with Finance and Operations team to review property financial goals and make budget recommendations
• Code and pay invoices, submit monthly reports and timekeeping

Required Skills and Experience:

• At least 7 years property management experience
• Experience with supervising and managing staff and delegating tasks.
• Methodical, organized, and diligent approach to problem-solving.
• Skilled in conducting unit/building/systems inspections; REAC knowledge and experience a plus (Will train on REAC)
• Proficiency with technology/systems, including proficiency with Microsoft Office Suite, experience with database and CRM software systems preferred, knowledge of primary software YARDI Voyager preferred.
• Must be familiar with Fair Housing regulations, LIHTC Program requirements, and/or other HUD and Massachusetts housing programs (Section 8, HOME, MRVP, etc.)
• Strong professional presence
• Positive, solutions-focused attitude
• Ability to use good judgement and keep client information confidential
• Additional responsibilities will be assigned based on business needs.

Caritas is interested in building a diverse and inclusive team that is passionate about our mission and is dedicated to getting the work done. If you are interested and can demonstrate diligence and commitment to achieving your goals, but don’t have the exact experience listed, we encourage you to apply. We may just have a role for you!

Full-time roles with Caritas are entitled to benefits including competitive salary, PTO, 12 paid holidays, health, dental, and vision benefits, company-paid Long-Term Disability and Group Term Life insurance, PFML benefits through a private carrier, flex/dependent care spending, and a 403(b) that Caritas matches at up to 3% of your yearly salary.

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