Job Description

Required Skills & Experience

• 7+ years professional experience in strictly UX Researcher roles - with previous experience in UX/Visual Design/UI Design roles

• Private sector experience

• Experience with segmentation application (actioning personas for marketing, sales, and other partners)

• Experience actioning customer journeys

• Deep knowledge and experience partnering with Design Systems teams (component usability, visual coherence, and system‑level experience quality across touchpoints).

• Evaluates visual and brand expression through research, assessing how design impacts trust, clarity, accessibility, and emotional response—particularly in high‑stakes financial contexts.

• Notable strength and experience with mixed methods, both qual and quant (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)

• Experience creating and analyzing surveys, and persistence in tracking down data

• Strength in building and maintaining stakeholder relationships and managing stakeholder expectations

• End-to-end product experience, supporting designs from ideation to launch. Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.

Nice to Have Skills & Experience

• Experience in banking or another financial institution.

• Statistical background (foundational data science)

Deep understanding of mobile interaction patterns, platform conventions, and accessibility considerations when designing and interpreting research.

Job Description

Insight Global is seeking a Mixed Methods Researcher with a demonstrated track record of designing and executing end‑to‑end research strategies that inform innovation, discovery, and early‑stage concept development. This individual is equally fluent in qualitative and quantitative methods and excels at translating ambiguous problem spaces into structured learning plans that drive strategic decisions. This will be a 12-month contract to start with the possibility of extension and conversion to permanent (Big 5 Banking client). Core Competencies/Responsibilities: • Overall: Demonstrates strong ownership and initiative—independently identifying research needs, defining approaches, and driving work forward without requiring detailed direction. • Mixed‑Methods Research Strategy: Designs integrated qualitative and quantitative research plans aligned to innovation, discovery, and evaluation goals. Selects methods intentionally based on decision risk, maturity of the concept, and learning objectives. • Innovation & Discovery Research: Frames ambiguous or emergent problem spaces, identifying unmet needs, opportunity areas, and hypotheses. Applies generative, exploratory, and evaluative methods across early and mid‑stage innovation cycles. • Research Planning & Governance: Creates clearly articulated research plans, including objectives, methods, sampling, success criteria, and limitations. Balances rigor with speed in environments with evolving requirements. • Synthesis & Insight Development: Integrates qualitative depth with quantitative signal to develop defensible, actionable insights for Design, Product and Sales. Moves beyond reporting to interpretation, storytelling, and implications for product, experience, or strategy. Stakeholder Influence & Decision Enablement: Partners closely with product, design, sales, and business leaders to shape research questions and inform decisions. Communicates complex findings clearly to mixed technical and non‑technical audiences.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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