Job Description

As the Senior HR Generalist-Labor Relations, you will partner closely with operations and HR leaders to provide support for all HR-related disciplines, including labor relations, recruiting, training, and employee relations initiatives. You will represent HR with prompt and courteous service when interacting with employees and leaders on various employee services and employee relations needs. You will investigate employee concerns and recommend solutions that support a fair and consistent company culture in compliance and alignment with established labor relations agreements. Reports to Sr Manager HREmployee Relations-RHP Corporate.

• Serve as the primary HR contact for labor and union matters, including interpreting and administering collective bargaining agreements. Ensure policies and procedures comply with contractual requirements. Build and maintain productive relationships with union representatives and employees.
• Stay current on labor relations developments and arbitration decisions, researching relevant topics to support company objectives. Partner with HR and operational leaders to evaluate programs and policies based on trends and metrics.
• Support and guide leaders and employees on moderately complex employee relations issues, including coaching, counseling, discipline, workplace concerns, and separations. Partner with HR leaders in the resolution of complex employee relations issues.
• Conduct thorough, objective investigations. Ensure all documentation, records, and follow-up actions meet organizational, legal, and contractual requirements.
• Ensure HR policies, procedures, and programs align with contractual obligations and labor relations expectations. Participate in grievance and arbitration processes.
• Develop and maintain standard operating procedures, including processes related to attendance, scheduling, and shift bidding, in collaboration with leadership and key stakeholders.
• Administer HR programs and systems, including HRIS functions, reporting, payroll support, and confidential data management.
• Support talent acquisition activities. Collaborate with hiring managers in job posting, applicant tracking, and interviewing, in collaboration with corporate recruiting team.
• Lead employee engagement and feedback initiatives across venues and provide an active HR presence to support company culture and workforce needs.
• Lead exit interview process. Identify relevant trends and report to department leaders.
• Ensure compliance with federal, state, and local employment laws. Maintain required postings. Respond to inquiries from agencies such as EEOC, EDD, and OSHA.
• Perform other duties as assigned.

Education

• High school diploma or equivalent required
• Degree in Human Resources or related field preferred

Experience

• 4+ years' experience in human resources with 2+ years in a unionized environment required
• Experience in employee, labor, and industrial relations, with management-level HR preferred
• Prior experience in operations preferred

Knowledge, Skills and Abilities

• Effective interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams to meet deadlines
• Strong analytical and problem-solving skills, and ability to balance priorities in a changing environment
• Adept at interviewing, conflict resolution, with sound judgment and excellent customer service
• Proven ability to establish trust and demonstrate integrity, professionalism, and confidentiality
• Familiarity with labor trends and job market
• Thorough knowledge of federal, state and company-level employment laws, policies, and procedures, including National Labor Relations Act, Equal Employment Opportunity, and other union-related laws
• Proficient in Microsoft Office. Ability to quickly learn various HRIS and talent management systems
• Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs and to travel to offsite locations as needed

Licenses / Certifications

• HRCI or SHRM Certification preferred
• Valid driver's license with satisfactory driving record required

Physical Requirements

Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

In-office position based in venue. Moderate background noise typical of a collaborative office setting. Occasionally within the entertainment and restaurant venues.

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