Job Description

Customer Support Specialist

Location: Pleasant Grove, UT – Onsite

Our client seeks a Customer Support Specialist to join their SaaS Customer Experience team in Pleasant Grove, Utah. Do you enjoy training customers and helping them feel confident using new technology? Are you passionate about delivering a smooth onboarding experience that drives long-term customer success? Do you thrive in a fast-paced SaaS environment where organization and communication are key? If yes, this may be the perfect Customer Support Specialist position for you. Keep scrolling to see what this company has to offer.

The Perks!

• Compensation: $50,000–$55,000 base salary + $12k bonus potential
• Benefits: Health, dental, vision, life, and disability insurance; 401(k); paid time off plus paid birthday off
• Extras: Onsite gym, stocked breakroom with snacks and drinks, convenient freeway access, fast-paced and execution-driven culture

A Day in the Life of the Customer Support Specialist

In this role, you’ll work closely with the Onboarding Manager to deliver engaging, effective training sessions that set new customers up for long-term success. You’ll guide clients through platform setup, configuration, and early adoption while reinforcing best practices that drive product value. Your work directly impacts customer satisfaction, retention, and overall growth as the company continues to scale its SaaS operations.

Responsibilities include:

• Delivering live and virtual customer training sessions during onboarding
• Guiding customers through platform setup, configuration, and early usage
• Supporting onboarding timelines, milestones, and overall customer readiness
• Conducting product walkthroughs and best-practice training sessions
• Explaining platform features, workflows, and use cases in a clear, approachable way
• Assisting with basic telephony setup, call routing, and platform configuration
• Troubleshooting onboarding-related questions and issues
• Creating and maintaining training materials and onboarding documentation
• Reinforcing onboarding best practices for consistency across customers
• Updating CRM and onboarding tools with notes and progress updates
• Collaborating with CS and Support for seamless post-onboarding transitions

Requirements and Qualifications:

• 1+ years of experience in SaaS onboarding, customer support, training, or customer success
• Strong communication and presentation skills, with the ability to lead live customer trainings
• 1+ years of customer training & comfortable training customers live (virtual or in-person)
• Highly organized and detail-oriented, with the ability to manage multiple onboarding engagements
• Comfortable working in a fast-paced, high-growth SaaS environment
• Strong customer-first mindset and service orientation

About the Hiring Company:

Our client is a fast-growing SaaS technology company experiencing strong momentum and expansion. They are committed to delivering exceptional customer experiences and scalable onboarding processes that support long-term client success. With a collaborative, team-first culture and a focus on growth, this is an exciting opportunity to build your career.

Come Join Our Onboarding Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

Job Tags

Similar Jobs