General Manager Job at Alchemy Global Talent Solutions, Phoenix, AZ

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  • Alchemy Global Talent Solutions
  • Phoenix, AZ

Job Description

Lead a high-performing moving and relocation operation in Phoenix, overseeing end-to-end service delivery, revenue growth, and operational excellence within the household goods (HHG) and commercial relocation sector. This role is ideal for a results-driven leader with deep industry expertise and a strong track record in branch or regional management.

Key Responsibilities

  • Oversee daily operations of household goods and commercial moving services across the Phoenix market
  • Drive revenue growth through local sales strategies, agent relationships, and account development
  • Manage P&L performance, budgeting, and cost control across all moving operations
  • Ensure compliance with DOT regulations, safety standards, and industry best practices
  • Lead dispatch, warehouse, and crew scheduling for maximum efficiency and profitability
  • Develop and maintain relationships with corporate clients and relocation management companies
  • Oversee warehouse operations including storage, inventory control, and logistics coordination
  • Implement quality control measures to ensure high customer satisfaction and claims reduction
  • Recruit, train, and retain drivers, movers, and operational staff
  • Coordinate interstate and intrastate relocations, ensuring seamless execution
  • Monitor KPIs including on-time delivery, crew productivity, and customer feedback
  • Collaborate with sales teams on bids, RFPs, and large-scale commercial relocation projects

Key Skills & Experience

  • Proven experience in the moving & relocation industry (HHG and/or O&I relocations)
  • Strong leadership experience managing operations, crews, and logistics teams
  • P&L management and budget oversight expertise
  • Knowledge of DOT regulations and moving industry compliance standards
  • Experience with dispatch systems, warehouse operations, and fleet management
  • Excellent client relationship and business development skills

Job Tags

Local area, Relocation

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