Customer Success Associate Job at Wolters Kluwer, White Plains, NY

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  • Wolters Kluwer
  • White Plains, NY

Job Description

Are you passionate about helping customers succeed and building strong relationships? Join our team as a Customer Success Associate and play a key role in delivering exceptional client experiences while supporting the full customer lifecycle.

What You’ll Do

  • Guide new customers through onboarding and ensure a smooth start
  • Respond to customer inquiries and resolve issues effectively
  • Support renewals and identify upsell opportunities
  • Monitor customer engagement and performance metrics
  • Provide training and guidance on products/services
  • Collaborate with internal teams to improve customer experience
  • Maintain accurate records in CRM systems
  • Build and nurture long-term client relationships

What We’re Looking For

  • Bachelor’s degree or equivalent B2B client service experience
  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
  • Strong communication and problem-solving skills
  • Comfortable analyzing data and using CRM tools
  • Customer-focused mindset with a collaborative approach

Job Tags

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